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Terms of Service

Tricorne Terms of Service

Effective date: 31 August 2026 Last updated: 31 August 2026

1. Agreement

These Terms govern your use of Tricorne, operated by Tricorne Labs LLC ("Tricorne", "we", "us"), 440 Burroughs St, Suite 667, Detroit, MI 48202, USA. By creating a workspace, signing in, or using the service, you agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind it, and "you" means that organisation.

Our Privacy Policy describes how we handle information and forms part of this agreement.

2. The service

Tricorne connects to systems you already use — email, calendar, intake forms, accounting — and assembles a working record of your clients from them. It prioritises incoming correspondence, produces summaries and briefings, drafts replies for review, extracts structured fields from documents, and can send replies you approve.

We may change, add, or remove features. If we remove or materially degrade a feature you are paying for, you may cancel and receive a pro-rated refund of the unused portion of your prepaid term.

3. Accounts and eligibility

You must be at least 16 and able to form a binding contract. You are responsible for activity under your account and for the accuracy of the information you give us. Tell us promptly if you believe an account has been compromised.

Workspaces have owners and members. Owners control integrations, billing, business configuration, team invitations, and API tokens. Members can be invited and removed by owners. If you join a workspace owned by someone else, that organisation controls the workspace and its data.

4. Your data

You own your data. Nothing in these Terms transfers ownership of the correspondence, documents, records, or configuration you bring into Tricorne, or of the AI-generated output produced from them.

You grant us a limited licence to host, process, transmit, and display that data solely to provide the service to you, to support you, and to keep the service secure. That licence ends when the data is deleted.

We do not train models on your data, and we do not use it to build features for other customers. Our AI provider's commercial terms likewise prohibit using inputs or outputs for model training.

You are responsible for having the right to connect the accounts you connect and to process the personal data you bring in — including, where required, telling the people whose correspondence you process and having a lawful basis for doing so.

5. Connected services

Tricorne integrates with third-party services including Google, Microsoft, Intuit, Typeform, HubSpot, and EZLynx. Your use of those services is governed by their own terms. We are not responsible for their availability, accuracy, or changes to their APIs, and an integration may stop working if a provider changes or withdraws access. You may disconnect any integration at any time.

Where Tricorne accesses Google user data, our use is subject to the Google API Services User Data Policy, including its Limited Use requirements, as described in our Privacy Policy.

6. AI features, and what you must not rely on

Tricorne uses large language models to classify, summarise, draft, and extract. Model output can be wrong. It can misclassify a message, misread a document, or write a reply that is inaccurate or inappropriate.

  • Drafts are suggestions. Replies are held for a human to review before sending.
  • Autonomous sending is off by default and must be switched on deliberately per workspace. If you switch it on, Tricorne may send replies without a person approving each one, subject to the guards and undo window shown in the interface. You are responsible for messages sent from your mailbox, including autonomous ones. Review the settings before enabling it.
  • Extracted fields are unverified. Fields Tricorne reads out of documents must be checked before you rely on them.
  • Nothing Tricorne produces is professional advice — not legal, insurance, tax, accounting, or financial advice. You remain responsible for the professional judgement in your own work.

7. Acceptable use

You must not:

  • use Tricorne to send unsolicited bulk mail, phishing, or anything unlawful, harassing, or deceptive;
  • connect an account you are not authorised to access;
  • attempt to defeat tenant isolation, access another workspace's data, or probe the service for vulnerabilities without our written permission;
  • reverse engineer the service, or resell or provide it to third parties except as a normal user of your own workspace;
  • use it to build a competing product, or to generate content that infringes someone's rights;
  • exceed documented rate or volume limits, or automate the interface in a way that degrades it for others.

Each plan carries an included message allowance, published on our pricing page, which exists as an abuse ceiling rather than a target. If a workspace consistently exceeds it we will contact you before taking any action.

We may suspend a workspace that violates this section, or that presents a security or legal risk. Where circumstances allow, we will tell you first and give you a chance to fix it.

8. Plans, credits, and billing

Plans. Tricorne is sold as a monthly or annual subscription. Current plans, prices, included allowances, and credit grants are published at tricorne.ai/pricing, and the plan you select at checkout is the one that applies. Annual plans are billed for twelve months up front.

Credits. Certain AI actions consume credits from your workspace's balance. Each plan includes a credit grant per billing cycle. Automatic processing — classifying incoming mail, and the daily briefing — is covered by the subscription and consumes no credits. The current per-action credit costs are published on the pricing page.

Rollover and top-ups. Unused credits roll over for one month. You may buy additional credit packs at the published price. Credits have no cash value, are not transferable between workspaces, and are not refundable except as required by law or where we have made an error.

Payment. Billing is handled by Stripe. By subscribing you authorise us to charge your payment method on each renewal until you cancel. Fees are exclusive of taxes, which we add where required.

Renewal and cancellation. Subscriptions renew automatically for the same term unless cancelled. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current paid period, and you keep access until then. We do not provide refunds for partial periods, except where §2 (feature removal) applies or where required by law.

Price changes. We will give at least 30 days' notice before a price increase takes effect. A price change applies from your next renewal, never mid-term.

Non-payment. If a payment fails we will retry and notify you. We may suspend access to paid features if an invoice remains unpaid after a reasonable cure period.

9. Term, termination, and what happens to your data

Either party may terminate at any time: you by cancelling and ceasing use, we on 30 days' notice for convenience, or immediately for a material breach of these Terms that is not cured within 15 days of notice.

On termination we will stop processing your data and delete it in accordance with our Privacy Policy. Export your data before you terminate if you need it. On request within 30 days of termination, we will provide a reasonable export where we are technically able to.

Sections 4 (ownership), 10–13, and any accrued payment obligations survive termination.

10. Warranties and disclaimer

We will provide the service with reasonable skill and care. We do not warrant that it will be uninterrupted, error-free, or that model output will be accurate.

Except as expressly stated, the service is provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

We do not currently offer a contractual uptime commitment.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

Our total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your data, your use of the service in breach of these Terms, or your violation of law or of a third party's rights. We will notify you of any such claim and let you control the defence, provided any settlement does not impose obligations on us without our consent.

13. General

Governing law and venue. These Terms are governed by the laws of the State of Michigan, USA, without regard to its conflict-of-laws rules, and the state and federal courts located in Michigan have exclusive jurisdiction.

Changes. We may update these Terms. We will post the revised version here and update the date above. For material changes we will give at least 30 days' notice in the application or by email; continuing to use the service after they take effect means you accept them.

Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger or sale of assets.

Entire agreement and severability. These Terms and the Privacy Policy are the entire agreement between us on this subject. If any provision is held unenforceable, the rest remains in force.

No waiver. Not enforcing a provision is not a waiver of it.

Contact. Tricorne Labs LLC, 440 Burroughs St, Suite 667, Detroit, MI 48202, USA — legal@tricornelabs.com